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Customer Service Agent
SUMMARY: This position requires direct contact with customers at the ticket counter. Excellent customer service skills and a positive attitude are required. PRIMARY RESPONSIBILITES:Demonstrate leadership of the company by possessing a positive attitude, working from a place of integrity, having a sense of humor, an appreciation for employees and customers as individuals, importance of employee development and inclusion, recognition of others, job excellence, relationship building, kindness and continuous
Cape Air / Nantucket AirlinesRamp Agent
SUMMARY: This position requires the ability to work around aircraft in a safe and efficient manner. PRIMARY RESPONSIBILITIES: The safe boarding of customers and luggage onto aircraft and monitoring movements of planes while on the groundCommunicating with pilots, operations and ticket agents in a clear and concise mannerCommunicating with TSA and the local LEO concerning the security of flights and passengersLoading and off loading of passengers in a safe and courteous wayAccurate and clear marshalling
Cape AirRemote Reservations Agent
SUMMARY:The Reservations Agents are the first contact our customer may have with Cape Air. Therefore, under the direction of the Reservations Manager and Supervisors, the agent will perform assigned duties in a professional and courteous manner.PRIMARY RESPONSIBILITIES:Utilize the tools provided to become familiar with Cape Air’s travel policies and proceduresLearn, understand and complete the process of issuing electronic tickets and making changes to existing tickets using Cape Air’s reservations
Cape Air / Nantucket Airlines
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